How can we help you?

01. Does this product create ozone?

  • Please rest assured that our air purifiers don’t produce ozone and UV rays.
  • XERY is a very environmentally friendly product.

02. Where can we get replacement filters?

  • Thank you for your interest in our products. You may get replacement filters from the following Amazon link:

03. Cost of replacement filters. Does it come with an extra one?

  • Thank you for your interest in our air purifiers. The XREY air purifier comes with a set of filters in the machine. You can buy replacement filters in other links in our store.

04. Where do you deliver the goods?

  • We have warehouses in the United States, Europe and China. If you happen to be there, we can deliver goods directly through local warehouses to save you more waiting time.

05. Is your product warranty?

  • Enjoy a 12 month free warranty from the date of purchase.

06. If I am not satisfied with the product, can I return it for free?

  • All our products are free of postage. If you really need to return or replace the goods, we will also bear the transportation costs back and forth. So please feel free to purchase without any worries.